Every paid Translify plan includes a 30-day money-back guarantee. If Translify isn't working for you within your first 30 days, write to us and we'll refund you in full — no forms, no “wait, can we keep you?” loops, no retention scripts. We'd rather have happy non-customers than annoyed customers.
1. Who's eligible
Anyone within their first 30 days of paying for a Translify subscription. The 30-day clock starts on the date of your first paid charge — not when the trial began.
Refunds outside the 30-day window are at our discretion. We generally don't refund older periods, but we will if there's a clear service failure on our side (extended outage, charge made in error, a feature we promised that doesn't work).
2. How to request a refund
Pick whichever is easiest for you:
- Reply to your welcome email. Just write “refund please” — that's enough.
- Email [email protected] with the subject “Refund request.”
We don't need an explanation. If you want to tell us what didn't work for you, we'll read it carefully and probably write back to thank you — your feedback is more useful to us than the subscription fee. But you don't have to.
3. How long it takes
We process refunds within 1–2 business days of receiving your request. The actual money lands back in your account depending on your bank or card issuer — usually 3–10 business days for cards, 1–3 for direct debits.
Stripe handles the refund mechanics on our behalf; you'll see the refund appear as a reversal of the original Translify charge on your statement.
4. What happens to your data after a refund
Asking for a refund does not automatically delete your account. If you want to delete your account too — which is the usual companion request — say so in your refund email and we'll do both. Otherwise your data stays accessible to you (you keep the books and notes you've created), you just won't be charged again.
5. Annual plan pro-rated refunds
If you bought an annual plan, the 30-day money-back guarantee refunds the full annual payment. After the 30 days, we'll pro-rate refunds on annual plans for cancellations due to service failures, but discretionary mid-year refunds on annual plans aren't guaranteed — that's why we ask new annual customers to start with monthly until they're sure.
6. Subscription cancellation vs. refund
These are two different things:
- Cancellation stops future charges. You keep access through the period you've already paid for. No refund.
- Refund reverses a past charge. You may also lose access to the service after the refund clears (usually within 24 hours).
You can cancel yourself any time from your account settings without contacting us. Refunds require writing in (so we can verify the request and process the reversal in Stripe).
7. Chargebacks
If you dispute a charge with your bank instead of asking us directly, it costs us substantially more than just refunding you — and you'd usually have your refund faster by emailing us anyway. We process every email refund request the same day or next business day. So please write to us first; we'll make it right.
8. Contact
Refund requests, questions about charges, or just “is this eligible?” [email protected].